Here’s a Return & Refund Policy for rkvisualart.com, tailored to suit a handmade paintings e-commerce store operating in India:

Return & Refund Policy

Effective Date: [Insert Date]

At rkvisualart.com, each painting is handcrafted with care, passion, and precision. Due to the nature of handmade art, returns are limited to specific conditions outlined below.

By purchasing from our store, you agree to the following policy:

1. Returns Eligibility

We accept returns only under the following conditions:

• You received a damaged, defective, or incorrect item.
• You notify us within 48 hours of delivery with proof (photos/videos).
• The item is unused, in its original packaging, and in the same condition as received.

We do not accept returns for:

• Buyer’s remorse (e.g., changed mind)
• Custom-made or commissioned artwork
• Slight variations in color, texture, or brushwork (these are part of the handmade charm)

2. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at [Insert Email] within 48 hours of receiving the item.
2. Include your order number, a brief explanation, and clear photos or a video showing the issue.
3. Our team will verify and respond within 2 business days.

Once approved, we’ll provide return instructions or offer a replacement/refund based on the situation.

3. Return Shipping

• If the return is approved due to our error (damaged, wrong item), we will cover return shipping costs or arrange pickup.
• If return shipping is required, the product must be packaged securely to avoid further damage.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 business days
• The amount will be credited to your original payment method
• You will receive a confirmation via email or SMS

5. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account or credit card statement
• Contact your bank or payment provider (processing time may vary)
• If the issue persists, contact us at [Insert Email]

6. Cancellations

Orders can be canceled before they are shipped. To cancel, email us at [Insert Email] with your order number.

Once dispatched, cancellation is not possible, but you may be eligible for a return if the item arrives damaged or incorrect.

7. Contact Us

For any return or refund-related questions, feel free to contact:

RK Visual Art
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: https://rkvisualart.com

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